If a user is typing the correct user ID and password but cannot log in, which setting should be checked in their user record?

In a scenario where a user is entering the correct user ID and password yet is unable to log in, it is essential to check the access type in their user record. The access type determines the level of permissions and functionalities that the user has within the system. If the access type is improperly configured or if the user is assigned an access type that does not permit login, this would prevent them from successfully accessing the system even with valid credentials.

While other settings such as expiration date, user role, and account status are also important, they pertain to different aspects of user access. The expiration date could indicate if the account is still active, the user role determines what actions the user can perform within the system, and the account status indicates whether the account is active or suspended. However, in this specific case, checking the access type is crucial as it directly relates to whether the user can log in and the extent of their activities once logged in.