In EpicCare Link, what must be verified when troubleshooting access issues?

When troubleshooting access issues in EpicCare Link, it is essential to verify the provider group configuration. This step is crucial because the provider group settings determine which users have access to specific functionalities and data within the system. If these settings are misconfigured, users may encounter difficulties in accessing information or specific features that they should otherwise be entitled to.

Confirming the provider group configuration can reveal if the user has been assigned to the correct group and if that group has the necessary permissions enabled. If there is a discrepancy in access rights due to group settings, it can directly lead to access issues that require rectification.

While verifying user login credentials, network connectivity, and system version compatibility are all important aspects to consider, they do not specifically address the configurations needed within EpicCare Link that dictate user access permissions.