What should users do if they face technical issues with EpicCare Link?

When users face technical issues with EpicCare Link, it is crucial for them to report the issue to their organization's IT support. This is because IT support teams are equipped with the necessary tools, knowledge, and access to troubleshoot and resolve technical problems effectively. They can take specific actions that are beyond the capability of an individual user, such as investigating system performance, checking for network connectivity issues, or determining if there are any wider system outages.

Effective communication of the problem allows IT professionals to gather details about the issue, which can be useful for diagnosing and resolving it in a timely manner. Moreover, they might be aware of ongoing maintenance or known issues that could be causing the problem, which is valuable information for users who may be unsure of the root cause.

Independently trying to fix the issue without proper knowledge could lead to further complications, while ignoring the problem usually does not resolve it and may prevent users from completing necessary tasks. Switching to a different software might not be a feasible option, especially if EpicCare Link is integrated into the organization’s workflow and systems, creating reliance on its features and functionalities. Therefore, involving IT support is the most effective and appropriate action to take.