What should you check first if you receive a message indicating "unable to acquire a clinic or authorizing provider"?

When encountering a message indicating "unable to acquire a clinic or authorizing provider," the first step is to check the provider group link. This is because the system needs to identify and connect to the correct clinic or authorizing provider within your designated provider group to function properly. If the link to your provider group is not established or functioning, it can prevent you from accessing the necessary clinic data or authorizing providers associated with your account.

A valid provider group link ensures that the EpicCare Link system recognizes which clinics and providers you have access to, allowing you to perform your tasks without error. Ensuring this link is operational is fundamental to resolving the issue at hand, as it directly impacts your ability to connect with the necessary resources within the system.