Which steps should be taken if patient access is not being automatically granted?

When addressing issues with automatic patient access not being granted, verifying that the grant access queue is running is a crucial step. This queue is responsible for processing and managing access requests to patients' records. If the queue is inactive or malfunctioning, it could directly result in the inability for the system to automatically grant access to the necessary users.

By focusing on the grant access queue, users can troubleshoot a core component of the access system, ensuring that all functionalities dependent on it are assessed for possible errors or failures. Correcting any issues found within the queue can often resolve the problem more effectively than general measures like rebooting the system or checking for updates, which may not address the specific issue with access grants.

Other options, while potentially useful in certain contexts, do not directly target the problem of patient access not being granted. Therefore, focusing on the operation and status of the grant access queue is the most directed and effective action to take in this scenario.